The subject of the current agreement is electronic services, the range of which is presented on the site, from the COMPANY to the direct CLIENT. The provision of services is governed by the provisions of the Law “On Protection of Consumer Rights” No. 4077, as well as by the code of special “Rules of Agreement on International Contracts”, which strictly regulates the procedure for the implementation of services on Internet sites.
The CLIENT confirms by his consent that all the detailed information presented on the site was received by him personally, including: description of the excursion, program, class of services, actual cost.
The COMPANY guarantees to the CLIENT the provision of a full package of services and drawing up a contract in a standard form.
The COMPANY guarantees compensation for losses incurred through the fault of employees. Visa issues and registration of permission to enter other countries are controlled by the CLIENT.
The COMPANY accepts complaints about the services rendered exclusively in writing, and also guarantees their detailed consideration.
The CLIENT has the right to change the date of the trip, while notifying the representatives of the COMPANY not later than 3 days before the date. In this case, the staff undertakes to change the tour date free of charge.
The cost of services indicated on the site already includes VAT.
The COMPANY has the right to cancel or postpone excursions due to circumstances beyond its control of a natural or technological nature. Among them: earthquakes, floods, terrorist attacks, worsening weather conditions. In such a case, the CLIENT has no right to dispute this fact.
The CLIENT has the right to a refund of the entire amount actually spent on the booking from the COMPANY upon notification of its employees, no later than 15 days before the specified date. In case this took place later, compensation can be 50% of the paid tour cost.
The CLIENT is deprived of the right to a refund of the full cost of the prepaid excursion if less than 7 days remain until its date.
The CLIENT can transfer his right to use the paid tour to another person if there are at least 7 days left before the departure date.
In the event that the CLIENT did not notify in writing of the cancellation of his trip to an employee of the COMPANY or notified less than 24 hours before departure, the COMPANY reserves the right to non-refund of the actual cost of the tour.
The COMPANY has the right to partially change or supplement the tour program by notifying the CLIENT in advance. If the CLIENT refuses services that were not discussed before departure, the COMPANY will reimburse the cost. In such case, the notice is sent to the CLIENT in writing or published on the website. The CLIENT is obliged to provide in writing his consent or disagreement with the contract.
The regional courts of Antalya province assume responsibility for litigation and resolution of problems related to disputes between the COMPANY and the CLIENT within the framework of the current legislation.
With his signature, the CLIENT is obliged to confirm agreement with all the terms of this agreement.